NeuroALERT — case study cover
NeuroALERT logo

NeuroALERT.

An EMS-facing app that pairs real-time EEG, voice-captured patient history, and the BEFAST protocol — so first responders can make faster, more confident stroke calls in the field.

Role
Product Designer · Design Consultant
Duration
Aug – Sept 2025 · 5 weeks
Team
with UCSD Cognovate Labs
MobileHealthcareProduct Design

Context

Every minute matters during a stroke.

For ischemic stroke patients, every delay in treatment raises the odds of long-term disability or death. Yet EMTs make these critical calls with limited information, in fast-paced, high-pressure environments.

Partnering with researchers at UCSD Cognovate Labs, our team explored how emerging EEG technology could help EMS identify strokes earlier and route patients to treatment faster. I worked alongside neuroscientists and designers to translate complex medical research into an intuitive tool for first responders.

Time is brain — neurons lost as stroke treatment is delayed
Every minute of untreated stroke costs 1.9 million neurons.
EMTs assessing a patient in the field
EMTs make the call in fast-paced, high-pressure environments.
  • 4th

    Leading cause of death

    in the United States.

  • 1.9M

    Neurons lost per minute

    of untreated stroke.

  • ~22%

    Strokes missed

    or misdiagnosed by EMS in the field.

Problem

Stroke diagnosis in the field depends on what EMTs can see.

EMTs commonly use the BEFAST assessment (Balance, Eyes, Face, Arms, Speech, Time) to identify potential stroke symptoms. While effective, BEFAST relies on observable behaviors — which can sometimes be misleading.

Stroke-like symptoms can be caused by other conditions, and some stroke patients may not present obvious symptoms at all. Without objective neurological data or comprehensive patient history, EMTs face real uncertainty determining whether a patient is truly experiencing a stroke.

The BEFAST stroke assessment — Balance, Eyes, Face, Arm, Speech, Time
The BEFAST assessment: six observable signs EMTs check in the field.
How might we help EMTs make faster, more confident stroke assessments in the field — without adding complexity to an already stressful workflow?

Impact

Validation from the people who'd use it.

We validated the concept through iterative feedback with an EMT participant: pairing patient history, EEG insights, and the BEFAST workflow could raise field-assessment confidence without adding cognitive burden.

Taken to a pilot, the potential impact extends to:

  • Stopwatch in motion

    Faster stroke identification

    Objective data alongside behavioral cues.

  • A confident EMT

    Diagnostic confidence

    Less guesswork under pressure.

  • Hospital

    Earlier hospital prep

    Treatment teams ready on arrival.

  • A preserved brain

    Stroke-to-treatment time

    Minutes saved, neurons preserved.

Insights

Three themes reframed the design.

Interviews with practicing EMTs and people affected by stroke surfaced three findings:

  • 01

    BEFAST builds confidence but doesn't guarantee it

    Behavioral symptoms can be ambiguous, and EMTs don't always feel sure of their call.

  • 02

    Context matters as much as symptoms

    Medical history changes how a behavior reads — a stroke-like sign may be a pre-existing condition.

  • 03

    Every minute of delay compounds

    Hospitals often get incomplete info before arrival, leaving less time to prep treatment.

The problem wasn't simply identifying strokes — it was helping EMS teams make informed decisions with greater confidence and communicate critical information earlier.

Design Approach

Four principles for designing under pressure.

  • 01

    Increase diagnostic confidence

    Provide objective data alongside behavioral assessments.

  • 02

    Reduce cognitive load

    Present complex EEG information in a way non-specialists can quickly understand.

  • 03

    Support existing workflows

    Integrate with BEFAST rather than replacing it.

  • 04

    Enable faster hospital prep

    Share critical patient information before arrival.

Lo-fi wireframes of the NeuroALERT patient screen
Lo-fi wireframes: planning how the information would be structured.
Mid-fi screen showing the EEG data visualization and hospital options
Mid-fi: bringing the EEG data visualization into the layout.

Solution

An EMS-facing app built into the BEFAST workflow.

NeuroALERT pairs four design decisions — each grounded in what we heard from EMTs — to reduce uncertainty without adding cognitive load.

The decision view: EEG activity translated into severity, abnormalities, and next steps.
  • Integrated BEFAST Assessment

    Built into the protocol, not around it.

    EMTs document symptoms in a flow that mirrors their existing BEFAST process — so it fits current practice instead of replacing it.

  • Simplified EEG Visualization

    Neurological activity, made readable.

    Raw EEG output becomes readable indicators and abnormality summaries — no technical interpretation required mid-care.

  • Voice-Based Patient History Capture

    Hands-free history, captured in real time.

    Voice input records and transcribes patient history, cutting manual entry while preserving context under time pressure.

  • Hospital Recommendation & Data Transfer

    Route to the right facility, ahead of arrival.

    Recommends nearby stroke-capable facilities and sends patient details ahead of arrival, so treatment teams are ready.

Reflection

Designing for high-stakes environments changed how I think about clarity.

Before this project, stroke care felt like an abstract medical problem. Working alongside neuroscientists, EMTs, and individuals directly affected by stroke turned it into a deeply human challenge.

Unlike consumer products, healthcare tools must balance clarity, speed, accuracy, and trust simultaneously. Designing the interface was only part of the challenge — the real work was understanding what information mattered most and how to surface it at the right moment.

What I'm carrying forward.

  • 01

    Research as a north star

    Letting user insights drive product decisions from concept to solution.

  • 02

    Cross-disciplinary collaboration

    Translating between neuroscience, medicine, and design.

  • 03

    Design under pressure

    Balancing clarity, speed, accuracy, and trust simultaneously.

  • 04

    Information triage

    Knowing what to surface, and when.